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Cancellation & Refund Policy

At AussieFantasy, we aim to provide a smooth and enjoyable experience for all users. However, we understand that there may be instances where you need to cancel your entry or request a refund. This policy explains how cancellations and refunds are managed on our platform.

  • 1. User-Initiated Cancellations

    Before a Contest Starts: You may cancel your contest entry before it begins, provided it falls within the allowed timeframe stated on the contest details page. Upon cancellation, the entry fee will be credited back to your AussieFantasy account balance.

    After a Contest Starts: Once a contest has commenced, cancellations are not permitted, and entry fees become non-refundable as outcomes are determined based on real-life player performances.

  • 2. AussieFantasy-Initiated Cancellations

    Insufficient Participants: If a contest fails to meet the required number of participants, AussieFantasy reserves the right to cancel it. In such cases, all entry fees will be refunded in full.

    Technical Issues: In the event of system malfunctions, server downtimes, or unforeseen disruptions affecting contest fairness, we may cancel the contest. Affected users will be notified, and entry fees will be refunded accordingly.

    Fair Play Violations: If a contest is canceled due to breaches of our Fair Play Policy, refunds may not be granted to users found in violation.

  • 3. Refund Policy

    Refunds are typically granted under the following conditions:

    • Contests canceled by AussieFantasy.
    • User-initiated cancellations before the contest starts.
    • Errors related to billing or payment processing.

    Refund Processing: Approved refunds will be credited to your AussieFantasy account balance. You can use this balance for future contests or request a withdrawal according to our withdrawal policies.

    Non-Refundable Situations: Refunds will not be issued for:

    • Disqualifications due to rule violations.
    • Financial losses resulting from player performance in contests.
    • Requests made after a contest has begun or concluded.

  • 4. Withdrawing Your Account Balance

    Withdrawal Requests: You can withdraw your account balance at any time, provided you meet the minimum withdrawal threshold. Withdrawals will be processed to the payment method linked to your account.

    Processing Time: Withdrawal requests are typically processed within 3-5 business days, though timelines may vary based on your payment provider.

    Withdrawal Fees: A nominal processing fee may apply, which will be displayed at the time of withdrawal.

  • 5. How to Request a Cancellation or Refund

    Contacting Support: If you wish to cancel an entry or request a refund, reach out to our support team at . Please provide your account details, contest information, and the reason for your request.

    Review Process: Our team will assess your request and respond within 24-48 hours. Additional information may be requested to complete the review.

  • 6. Policy Updates

    AussieFantasy reserves the right to revise or update this Cancellation & Refund Policy as needed. Any changes will be published on this page, and we encourage users to review it periodically. Continued use of the platform after updates indicates acceptance of the revised terms.

  • 7. Contact Us

    If you have any questions or concerns about this policy, please contact us at .